Managed Services

In 2018 the IDC estimated that 60% of SMBs worldwide would have mobile worker support in place. As of March 2019, 52% of the global workforce was able to work from home at least once a week. A year later, and we were all having to work from home. Our Titanium Cloud solution leverages Microsoft’s Office 365 platform for user authentication, email, messaging and your office suite of products. Additionally, the Office 365 platform also affords secure cloud-based file sharing and collaboration using Microsoft’s Teams. This solution delivers seamless and integrated access to your files and folders via your internet connection and enables users to collaborate from disparate locations. As stated above, Titanium Cloud uses the functionality of Office 365, coupled with Azure AD and Intune plus a Virtual IT “software & support wrapper” to deliver all the convenience, control and security of a server-based environment but with all the benefits of the cloud.


At the heart of Titanium Cloud are the same service elements comprised in Virtual IT’s standard Titanium (server based) solution. These include:

• Professional 24 & 7 unlimited support
• All at a fixed low price per user per month
• Coupled with strategic advice and proactive account management

The key benefit of Titanium Cloud, especially in the post Covid world, is that it greatly simplifies your internal network requirements, makes your “core file” data available seamlessly from any location, enables true team collaboration and delivers secure access to your files and folders, email and data irrespective of what is happening in your office or the location of your staff. Put more simply, you can have full access to your data securely and conveniently from any location.

Don’t have – and don’t want an in-house IT department? Maybe you have heard of the benefits of The Cloud but perhaps your organisation is not culturally ready or technologically ready to fully embrace a full cloud experience. Virtual IT has been working with hosted solutions since before the term “The Cloud” was coined, and we fully recognise that it simply isn’t suitable for everyone.

Virtual IT has a tried and tested solution that leverages hosted services such as email, backup and malware protection while keeping your Active Directory, data and server-based applications onsite in your office. We will then wrap around this unlimited 24/7 support, proactive monitoring, supplier management and strategic account management.

Complementing this infrastructure solution are our core service elements. These include:

• Professional 24 & 7 unlimited support
• All at a fixed low price per user per month
• Coupled with strategic advice and proactive account management

Virtual IT MSSP was setup to help our customers address the ever-increasing threats being presented by cyber criminals. Every week there are numerous news stories of large companies falling foul of threat actors resulting in massive financial losses and reputational damage. Unfortunately, these are only the tip of the iceberg with over 43% of attacks being carried out on SME businesses. The digital risk is no longer the exclusive concern of large business.

Consider the following statistics:

• Over 90% of cyber-attacks occur via email
• 60% of small businesses close within months of a cyber attack
• A ransomware attack will knock out all computers for 3-5 days
• In financial terms, the cost of a phishing attack for a small business is over £150,000
• 43% of all cyber-attacks are aimed at small businesses

“According to the World Economic Forum, this (a lack of cyber preparedness) is the biggest risk to businesses across the world”

Added to this the technical landscape has changed beyond recognition. Historically, companies had on-premise servers and staff came to the office in order to carry out their function. Now with the advance of cloud and hybrid cloud solutions, users are travelling more, working remotely and rarely if ever need to log into the “old” corporate network. With this new agile way of working, comes a new set of threats and a different set of vulnerabilities to be managed and thwarted.
It is for these reasons that Virtual IT has setup a Cyber Security division in order to both forewarn and forearm our clients. We now deliver an enhanced cyber security managed service which augments the Managed Service we already deliver to our clients

• Holistic Phishing Protection
• On demand security awareness training
• Guaranteed ‘Cyber Essentials/IASME Certification’
• Quarterly Vulnerability Assessments
• Password Management
• Monthly Reporting
• CREST/CHECK Penetration Testing

For more details about our various Security offerings, please get in touch.

For clients who have their own expert, in-house IT function, but who still require additional assistance on certain issues on a regular basis, we are pleased to offer various complementary IT services

We offer a wide range of complementary services, including but not limited to
• General advisory services
• Ongoing management of Virtualised server platforms
• Supervision and management of Active Directory Services
• First line support so that the in-house IT team can focus on higher level strategic issues
• Monitoring services
• Holiday cover
• Offsite backup
• Hardware procurement, installation and management
• Firewall and remote access services
• Software implementation and management

The principle behind Complementary IT support is once again for our customers to be able to focus on what they do best and utilise Virtual IT to assist them in areas where we provide great service and value for money.

Partnering with Gamma, the UK’s largest provider of SIP channels and Cloud PBX Seats, Virtual IT is able to provide a range of Unified Communications as a Service (UCaaS), Mobile and Connectivity services, Gamma provides robust and secure solutions that enable organisations to communicate, collaborate and offer a better customer experience.

Gamma’s Horizon product set offers a one stop shop for a reliable and resilient on demand solution with no hidden costs. In addition to this it provides inclusive fraud protection, lower call costs, business continuity and disaster recovery though its continuously evolving cloud technology platform.

Hosted telephony means you no longer need to maintain and upgrade a PBX on site, removing the need for costly long-term PBX maintenance. Perhaps you are downsizing your commercial premises, or possibly even forgoing a traditional office altogether. Moving to a hosted solution such as Horizon will support your home and remote working strategy.

With Collaborate you get a complete unified communications and collaboration solution offer services such as instant messaging, presence, video calling, desktop and application sharing and the ability to facilitate ad hoc or planned conferencing. This solution is driven through a single intuitive interface available on PC and Mac but also iOS and Android smart devices.
S
o, whether you are a small start-up or a large enterprise. Single site, multi-site or fully distributed work force. We can provide you with a scalable state of the art communications solution with full disaster recovery at no capital outlay

Virtual IT provide a range of IT services where we can work independently or in collaboration with your staff. We have a wide range of skills where we can help you make important IT decisions or implement that new IT initiative that you simply cannot find the time to achieve. We are also very focused on helping you deliver these projects and implementations within a tight budget without sacrificing quality.

We have excellent experience and expertise in several areas including the following:
• Enterprise Virtualisation – this is a key area that many organisations are now assessing to make their infrastructure more efficient and manageable. Often there is a lack of internal expertise and this is where Virtual IT can assist in both planning, deployment and support of appropriate solutions
• Design/Implementation of high availability platforms – utilising the latest technology around Enterprise Virtualisation and advanced storage solutions, Virtual IT can help you – as we have with other high-profile customers – design and implement highly resilient platforms.
• Storage Solutions – data storage requirements are increasing year on year and the challenge is how to meet this demand. Too many people are trying to stretch their existing servers, but this can leave them exposed to downtime and even data loss. Virtual IT can help you choose the correct storage solution for your business needs
• Disaster Recovery/Backup – from the very beginning our core solution has focused on providing DR and enterprise backup to our customers. We were in fact one of the first IT support companies to offer managed offsite backup to the Cloud. As such we are ideally placed to assist you with your DR and backup requirements
• Active Directory Solutions – Virtual IT operates one of the largest distributed Active Directory networks in Europe. We have many years of experience and expertise in this area and have successfully assisted a number of external companies with their AD deployments
• VPN Solutions – with home working and satellite offices becoming more common, the necessity for secure and reliable interconnections with remote sites becomes ever more critical. Here at Virtual IT we have been implementing these connections with our customers for many years and can assist you with your VPN requirements
• Server/Network/Desktop Infrastructure Upgrades – we have extensive experience over many years in managing infrastructure upgrade projects. Virtual IT can offer professional guidance on on how to achieve a smooth transition while focusing on meeting your budget requirements
• Cloud/Hosted Solution Consultancy – Virtual IT have offered Cloud solutions for nearly 10 years. As such we are well placed to advise you on the right balance of solutions to move into the Cloud.
• Desktop Management Solutions – we have extensive experience in this area particularly with remote support and auditing of large desktop environments and can assist you in choosing the appropriate tool for your business needs