Making IT easy since 2001. A consultative values driven approach, helping our customers maximise their business’s potential

Since our inception, Virtual IT has focused on providing small and mid sized businesses with the reliability and stability of infrastructure enjoyed by the largest corporates. Whether a client is fully in the cloud or whether they utilize our “hybrid cloud” Titanium solution, we ensure that the server or virtual server infrastructure is robust and resilient, that your email is hosted in the cloud, that your office is protected by a firewall and anti virus and that all of your data is remotely and automatically backed up.

For those clients who are particularly security conscious, this infrastructure if further strengthened with our MSSP “managed security” bundle which takes your security to an even higher level. All of this is delivered to you for a reasonable and fixed cost – no matter how often you call for support, you are covered with one monthly payment per user. An “all in one” solution!

Virtual IT MSSP was setup to help our customers address the ever increasing threats being presented by cyber criminals. Every week there are numerous news stories of large companies falling foul of threat actors resulting in massive financial losses and reputational damage. Unfortunately, these are only the tip of the iceberg with over 43% of attacks being carried out on SME businesses. The digital risk is no longer the exclusive concern of large business. Consider the following statistics:

• Over 90% of cyber-attacks occur via email
• 60% of small businesses close within months of a cyber attack
• A ransomware attack will knock out all computers for 3-5 days
• In financial terms, the cost of a phishing attack for a small business is over £150,000
• 43% of all cyber-attacks are aimed at small businesses

Now with the advance of cloud and hybrid cloud solutions, users are travelling more, working remotely and rarely if ever need to log into the “old” corporate network. With this new agile way of working, comes a new set of threats and a different set of vulnerabilities to be managed and thwarted.

It is for these reasons that Virtual IT has setup a Cyber Security division in order to both forewarn and forearm our clients. We now deliver an enhanced cyber security managed service which augments the Managed Service we already deliver to our clients

• Holistic Phishing Protection
• On demand security awareness training
• Guaranteed ‘Cyber Essentials/IASME Certification
• Proactive monitoring and compliance to Cyber Essentials/IASME standards
• Vulnerability Assessments
• Password Management
• Leaked Credentials checking
• Monthly Reporting
• CREST/CHECK Penetration Testing
• Strategic oversight and Cyber Security Roadmap

At Virtual IT, we pride ourselves in delivering outstanding customer service. Organisations nowadays prefer to focus their energy on delivering their business requirements and do not need this to be hindered in any way by spending unnecessary time and effort on IT. Or, you may be an organisation that wishes to use IT as a vehicle to drive up business growth. This is where Virtual IT steps in. We will focus on providing your IT needs whilst you can get on with your business. There are commitments set between us as the service provider to our clients. These are measures in the form of SLA’s that have been set to ensure that we deliver.

Virtual IT ensures that its support team have completed programmes that blend key IT certifications with the soft and technical skills required to succeed in the modern technology industry. This is then followed through with ongoing training that is provided at each step of their career. As we invest in our staff and develop them to be better, it results in them being knowledgeable as well as happy; and happy employees are productive and the key to providing the great service our clients deserve.

Going the extra mile is embedded as normality. We understand the importance of listening to the customer first and foremost ensuing that we can resolve your query or issue as efficiently and effectively as possible. This is supported through regular communication and updates through to resolution.

Establishing strong and long-lasting relationships with our customers is at the heart of what we do. It is one of the key elements that has meant we have been successful in retaining a high proportion of our customers over many years. Our first ever customer is still with us. We understand that the personal and professional relationships we build with our key customer contacts are crucial in enabling us to provide the service, support and advice you need.

Our team of dedicated and experienced Account Managers understand what SME’s need from their Managed Service Provider (MSP) and recognise that each customer is unique while having many common needs and requirements from their IT. They are tasked with building partnerships with our customers and understanding how we can help to streamline and implement an effective IT strategy that aligns with your core business objectives. We are good at demystifying technology and explaining clearly, and in plain English, concepts such as the Cloud and how it can assist you in achieving your business goals.

Each customer has a dedicated Account Manager assigned to their account who will undertake regular review meetings to discuss how the service is working. We proactively seek out constructive feedback from our customers to help drive positive change within our business and to optimise service delivery. They also work with you to understand your business to enable us to provide strategic advice and direction appropriate to your needs. Where necessary, they will bring in senior technical and project resource to assist in assessing and understanding your requirements and how technology can be aligned with your business objectives and help to contribute to your overall success.