Skip links

Frequently asked questions


Most frequent questions and answers

A Managed Security Service Provider (MSSP) plays a pivotal role in delivering a comprehensive outsourced security solution tailored to meet an organization’s needs. At the heart of the MSSP’s operations lies the critical function of safeguarding an organization’s enterprise networks and endpoints through vigilant security monitoring and incident response. Furthermore, in response to the dynamic growth and transformation of enterprise networks, MSSPs have expanded their purview to include robust support for diverse platforms, including cloud-based infrastructure.

Importance of Cybersecurity:
Cybersecurity is crucial for businesses because it protects sensitive data, maintains customer trust, ensures legal compliance, safeguards reputation, and ensures business continuity.

Challenges Businesses Face:
Businesses encounter challenges like evolving threats, limited resources, rapid tech advancements, and insider threats when protecting assets.

How an MSSP Can Help:
MSSPs offer expertise, cost-effective solutions, 24/7 monitoring, advanced threat detection, scalability, tailored services, compliance management, and proactive threat mitigation to address these challenges.

We are deeply committed to enabling our team to unleash their full potential, and our continuous self-improvement ensures that we consistently deliver exceptional results for our valued clients.

A substantial number of our middle managers embarked on their professional journeys with us while still in college or university, boasting an impressive tenure of over a decade within our organisation. In contrast, our dedicated helpdesk team members demonstrate an average service tenure of 4 years, a stark contrast to the industry’s typical average of just 12 months.

To deliver a comprehensive, robust and effective level of Cyber Security-centric IT Support, rigorous procedures and processes are at the heart of everything we do. To prove our commitment to service excellence, Virtual IT are proud to maintain operational and security procedures to the requirements set by the ISO 9001 and ISO 27001 global certification standards.

Our seasoned and well-organized teams specialise in providing a wide spectrum of professional IT services. This includes cutting-edge Cyber Security, Helpdesk & On-Site IT Support, Cloud and Modern Workplace solutions, and top-tier Communications solutions. We meticulously customize these solutions to suit our clients’ specific needs, empowering them to optimize their IT infrastructure. Our solutions are designed to seamlessly scale alongside their growing business demands.


Yes! We have many success storied from our valued clients. You can check them out here.

Don’t forget to go check out our recent blogs too!

Virtual IT remains at the forefront of threat intelligence and cybersecurity by employing a multifaceted approach:

Continuous Monitoring – Our dedicated team constantly monitors the evolving threat landscape, keeping a vigilant eye on emerging risks and vulnerabilities.

Threat Intelligence Feeds – We subscribe to reputable threat intelligence feeds that provide real-time data on new and emerging threats, ensuring we are well-informed.

Industry Collaboration –  We actively engage with industry peers and organizations to share insights, best practices, and threat information, fostering a collective defense approach.

Training and Certifications – Our team undergoes regular training and maintains industry-recognized certifications to stay updated on the latest cybersecurity trends and tactics.

Technology Integration: We leverage advanced security technologies and solutions equipped with threat detection and prevention capabilities.

This proactive strategy enables Virtual IT to adapt swiftly to the ever-changing threat landscape and safeguard your digital assets effectively. We also post blogs about recent threats, advancements and much more so you can keep up to date with us. Check them out here

Yes! We offer a diverse set of cloud solutions. Click here to see our four different cloud packages.

If there are any further questions please contact us!

An award-winning company you can trust

We're partnered with industry leaders and recognised for our commitment to quality service.​